mei138Frequently Asked Questions

We at mei138 require three types of documents for account verification. First, a valid government-issued photo ID (national ID card, passport, or driver's license). Second, proof of address issued within the last three months (utility bill, bank statement, or official letter). Third, a recent selfie holding your ID card to confirm identity. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, verification typically completes within 1–2 business hours. We accept documents in Indonesian or English. Upload high-quality colour images (JPG or PNG, minimum 2MB each). Once verified, your account is immediately activated and you can deposit and place predictions on Liga 1, Piala AFF, Champions League, or access live-dealer tables.

If your deposit via DANA, e-wallet, mobile banking, local payment, or online payment does not appear in your mei138 account, the funds typically remain with the payment provider. Check your payment app to confirm the transaction status. If the payment was deducted from your account but not credited to mei138, contact our support team with your transaction ID (visible in your payment app). We investigate and either credit your account or initiate a refund within 3–5 business days. For bank transfers, delays are common during peak hours or on holidays like Idul Fitri or Idul Adha. Do not attempt the transaction again until you confirm the first one failed; duplicate payments require manual reconciliation.

Users on mei138 can adjust email notification preferences, multi-factor authentication, and language settings (English or Indonesian) from the account settings menu. To temporarily restrict your account, contact our support team directly. We do not offer automatic self-imposed restrictions through the platform, but our team can apply a temporary hold on your account at your request. Any restriction is processed within 24 hours and remains in place for the duration you specify. To lift the restriction, you must contact support again; we review and confirm removal within one business day. Account closure is permanent and requires written request with your account ID.

We at mei138 do not charge deposit or withdrawal fees. Your full deposit amount is credited to your account when you use e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking). Payment processors may charge their own fees to the sender; these are set by each provider and outside our control. Withdrawal requests are free and credited to the same payment method you used for deposit. Processing time depends on your bank or e-wallet—e-wallet transfers typically settle instantly or within minutes; bank transfers settle within standard business hours. If a fee appears on your statement, it originated with your bank or payment provider, not mei138.

Bonus offers on mei138 vary by promotion and are subject to terms. When a bonus is available, the terms are displayed clearly before you accept. Typical terms include a playthrough requirement (the number of times you must stake the bonus amount before withdrawal), game restrictions (bonus may be valid only on certain games or categories), and an expiry date (usually 7–30 days). Not all bonuses are available in all regions. To check whether you are eligible for a current offer, log into your account or contact our support team. All bonus terms comply with our standard policy and are disclosed in full before acceptance.

Our support team at mei138 is available during business hours via email, live chat on the platform, and phone. Response time is typically 4–8 business hours for standard inquiries. We provide assistance in English and Indonesian. For urgent account issues (suspected fraud, locked account, payment error), live chat offers faster initial response. For compliance or legal inquiries, email is preferred so we can document your request formally. When contacting us, include your account ID or registered email address, and describe your issue clearly. If you experience a problem outside business hours, submit your inquiry and we will respond when our team returns.

Live-dealer tables on mei138 feature real dealers in HD video studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact in real time—place bets, see the dealer's actions, and outcomes are determined by physical cards or the roulette wheel. Our multi-camera studios support low-bandwidth streaming for mobile phones. Slots are instant games with no dealer. You spin a reel and an algorithm generates the outcome within milliseconds. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and Reactoonz. Both categories have different rules, payout rates, and strategies. Live-dealer games require interactive play during dealer hours; slots are available 24/7 on demand.

We at mei138 are available only where applicable local law permits online gaming. We do not offer our services in jurisdictions where online betting or casino gaming is prohibited. Before you access mei138, verify that our services are legal in your jurisdiction. Users are responsible for confirming compliance with their own local laws. If you are unsure whether access is permitted in your area, contact our support team or consult your local regulatory authority. We maintain the right to restrict or terminate service in any jurisdiction at any time if we determine our operations are no longer compliant with local regulations.