mei138 Casino & Sportsbook Data Care

This page describes what we collect when you use mei138 and how we keep that data protected. We at mei138 handle your personal information—name, email, payment details, gaming history—with encryption and access controls to ensure your privacy throughout your account lifecycle.

Our data policy reflects our commitment to transparency. We collect information only what is necessary to operate our platform, process your deposits and withdrawals via DANA, e-wallet, mobile banking, and local payment, verify your identity for regulatory compliance, and provide customer support. We do not sell your data to third parties.

This page covers what data we collect, how we use it, who has access, your rights, cookies, and how to contact us about your privacy.

What Data We Collect on mei138

When you register an account on mei138, we collect your full name, email address, phone number, and date of birth. These details are required to create your account and comply with age-verification regulations. We collect your residential address, which is used for know-your-customer (KYC) verification and to ensure our services comply with jurisdiction-specific laws.

We collect payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, bank account), your account identifiers, and transaction history. We do not store your full credit-card numbers or e-wallet passwords; payment processors handle sensitive financial data directly. We store only transaction records (date, amount, outcome) in your account history.

We collect gaming data—your bets placed, game outcomes, balance changes, session duration, and IP address used. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We may collect browser type, device type, and operating system to optimise our mobile app and live-dealer streaming on phones across Jakarta, Surabaya, Bandung, Medan, and Semarang.

How We Use Your Data on mei138

We use your account credentials (name, email, phone) to send transaction confirmations, support responses, and service notifications. We use your residential address and identity documents for KYC verification—matching your stated identity against your provided ID and address proof to confirm you are the account holder.

We use your payment information to process deposits and withdrawals. Your bank account or e-wallet details are transmitted securely to payment processors and stored in encrypted form. We use your gaming data to calculate your account balance, settle bets, and provide your session history. We analyse patterns in your data to detect fraud—unusual login locations, rapid consecutive large withdrawals, or attempts to exploit bonuses.

We use your device and IP data to customise streaming quality on mei138—reducing video bitrate if we detect a slow connection, or enabling full HD if bandwidth is available. We may use aggregated (non-identifying) data to understand regional preferences; for example, tracking which games are popular during Piala AFF season or Liga 1 tournaments to optimise our platform.

KYC verification

We collect identity documents (national ID, passport) and proof of address to verify you are who you claim to be and comply with anti-fraud laws.

Transaction logging

We record every deposit, withdrawal, and bet to provide your account history and comply with anti-money-laundering regulations.

Fraud detection

We analyse your login patterns, payment sources, and bet behaviour to identify and prevent suspicious account activity.

Third-Party Data Processors on mei138

We use third-party payment processors to handle deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. These processors receive your payment account details and transaction data necessary to complete payments. They are contractually bound to keep your data confidential and use it only for payment processing.

Our servers may sit outside your jurisdiction—our infrastructure uses data centres in multiple regions to ensure platform performance and availability. Any data stored outside Indonesia remains encrypted and subject to the same privacy protections we apply domestically.

We may use third-party support tools (email, live-chat software, ticketing systems) to respond to your inquiries. Support staff can view your account email, phone number, and support tickets—but not your password or full payment details. We do not share your gaming history with customer-support vendors.

Your Rights With Data on mei138

You have the right to request a copy of all data we hold about you on mei138. Contact our support team with your request, and we will provide your personal information, transaction history, and gaming records within 10 business days. We may charge a small administrative fee if the request is excessive or repetitive.

You have the right to correct inaccurate data. If your name, address, or email is incorrect in our records, contact us and we will update your account after verifying your identity. You have the right to request deletion of non-essential personal data—we will remove data that is no longer needed for account operation or legal compliance.

You have the right to object to our use of your data for fraud detection or marketing. If you do not wish to receive promotional emails, you can unsubscribe anytime. You cannot opt out of data collection for core account operation, KYC verification, or anti-money-laundering compliance, as these are legal requirements.

Cookies and Tracking on mei138

We use cookies to remember your login session so you do not have to re-enter your password on every page. Session cookies are temporary and deleted when you close your browser. We use persistent cookies (lasting days or weeks) to store your preferred language, game settings, and authentication tokens.

Our mobile app does not use cookies in the traditional sense; instead, it uses local storage to keep your session active. You can clear local storage anytime from your device settings; doing so will log you out.

We use analytics cookies to track how many players visit mei138, which pages they view, and which games they play. This data helps us identify technical issues and optimise the user experience. Analytics cookies are anonymised and do not identify individual players.

How Long We Keep Your Data

We retain your account data (name, email, address, identity documents) as long as your account is active. If you close your account, we retain transaction records for 7 years to comply with anti-money-laundering and tax regulations. After 7 years, we archive or delete transaction records.

Gaming history (individual bets, outcomes, session logs) is retained for 2 years and then archived. We keep backups of all data for 30 days to recover from accidental deletion. You can request deletion of non-essential gaming data anytime by contacting support.

Payment processor records are retained according to their own policies. DANA, e-wallet, mobile banking, and local payment maintain transaction logs on their side; we retain only our copy of settlement confirmations.

How We Secure Your Data on mei138

We use industry-standard encryption (TLS 1.2 or higher) for all data transmitted between your device and our servers. Your account password is hashed with a strong algorithm; we cannot decrypt your password, so we cannot retrieve it if you forget it (we only allow password reset).

Access to your data within our systems is restricted by role. Customer-support staff can view your email and support tickets but not your gaming history. Finance staff can view transaction records but not your password. Database administrators can access encrypted data but not the encryption keys.

We perform regular security audits and penetration testing to identify vulnerabilities. If we detect a security breach affecting your account, we will notify you via email within 48 hours of discovery. We maintain incident-response procedures and will take corrective action immediately.

International Data Transfer

Our servers operate in multiple countries to ensure platform availability and performance during peak periods (Idul Fitri, Idul Adha, Liga 1 season, Piala Indonesia, Piala AFF tournaments). Data may be transferred to and stored in countries outside Indonesia. All transfers are encrypted, and data remains protected by the same security standards we apply domestically.

International payment processors (e.g., Stripe, payment aggregators) may store transaction data in their own data centres. These processors are contractually bound to comply with international data-protection standards.

Contact Us About Your Privacy

If you have questions about this privacy policy or how we handle your data, contact our support team via email, live chat, or phone. We respond to privacy inquiries within 5 business days in English and Indonesian.

If you believe we have violated your privacy or mishandled your data, you can file a complaint with our support team and request escalation to our data-protection officer. We investigate complaints and respond within 10 business days.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email at least 14 days before they take effect. Continued use of mei138 after changes take effect means you accept the updated policy.

This privacy policy complements our Terms and Conditions. In case of conflict between the two documents, our Terms take precedence on account-operation matters; this policy takes precedence on data-handling matters.

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